1 Introduction

This policy explains to all users how Ruyat Albeeah Almustadamah Company uses personal data.

This policy concerns personal or institutional data provided by the user, whether about themselves or their establishment (user of the products/services), including the name and related details.

Your use of the website or requesting services through any of the company's electronic platforms constitutes full acceptance of this policy, including any future updates to it.

2 Consent

By accepting the Privacy Policy and providing any personal data, you explicitly consent to Ruyat Albeeah Almustadamah Company collecting, using, disclosing, and retaining such data in accordance with this policy and applicable regulations.

3 What Personal Data Do We Collect?

3.1 The company collects writings, texts, content, communications, and other information you provide when using our products and/or services. This includes information submitted during registration, account creation, or when communicating with us through official channels. This data includes:

• Name, email, and contact numbers
• Business/trade name and locations where our services are used
• The establishment's main site and payment information

3.2 We also collect the following information:

• Commercial registration details: registration number, Unified National Number, trade name, issue date, expiry date, business activity, place of issuance, and the name of the owner and/or manager
• National ID number, issue and expiry dates
• VAT registration information
• Records of written or voice conversations and meetings
• Employee data of those using the services provided by the company

3.3 Additionally, we collect the following personal data:

• Usage Data: Information about how you use our services, such as time spent, frequency, browsing activity duration, and how you use service features
• Device Information: Device model and type, operating system, versions of devices/software, and details such as your IP address
• Geolocation Data: Information about your location when using our services
• Feedback: Opinions shared about our products and services
• Photos, videos, and multimedia: Data and information you upload or create, including metadata such as creation date and location

4 Cookies Policy

When using our website or application, cookies are used to collect personal data from your device in order to improve service quality and make usage easier.

For example, cookies allow repeated use of services on the same device without needing to re-register or reset preferences. We also collect visit counts automatically to enhance service quality.

5 How We Collect Personal Data

We collect data directly from you when you use our services or communicate with us, as well as through cookies (as explained in Section 4). Data is also collected during meetings with you, whether at our premises or via online conferencing tools such as Webex.

6 How We Use Your Personal Data

Your personal data is used for the following purposes:

• Sending you information related to our services
• Receiving and managing your communications or requests
• Billing requirements by relevant authorities
• Identity verification for contracting purposes
• Marketing purposes, including contacting you through approved channels (phone, SMS, email, client visits, social media). You will be given the option to opt-out of promotional messages
• Identifying your interests and needs to improve service quality
• Conducting analysis, research, and reporting on service use
• Improving staff training to enhance service efficiency
• Complying with legal and contractual requirements
• Advertising and promotional activities, including sharing data with affiliates or third parties acting on our behalf

7 Data Retention Period

Retention periods depend on how we use your data and compliance with applicable laws and regulations. If data is no longer needed, we will take reasonable measures to delete it from our systems and any third-party systems processing it on our behalf.

8 Data Sharing

Personal data may be shared with:

• Our group companies
• New owners in case of transfer of company ownership
• Service providers and external partners to improve service quality, process payments, and provide additional services
• Government authorities and related regulatory bodies in compliance with laws
• Company employees, agents, and consultants
• Banks and electronic payment service providers

9 Third-Party Links

Our website may contain links to third-party websites or features. Using these may expose your data to such parties and potentially to the public depending on their services.

10 Data Storage

We take reasonable measures to safeguard your data from misuse, loss, or unauthorized access/disclosure. However, users are solely responsible for keeping their passwords and authentication codes secure.

We cannot guarantee data security during transmission or storage. The user acknowledges their responsibility to protect their data and not disclose it to others.

We reserve the right to store data both inside and outside the Kingdom of Saudi Arabia, as permitted by law.

11 Changes to This Policy

Our privacy practices may be reviewed and updated at our discretion. Any changes will take effect immediately upon being posted on our website or application. You must review and accept the updated policy each time to avoid suspension of services.

12 User Rights

Users have the right to:

• Access their data
• Request corrections
• Request deletion
• Object to data processing
• Withdraw consent

13 Data Protection and Breach Notification

We commit to taking appropriate security measures to protect your data. In case of a security breach, the relevant authorities and users will be notified within 72 hours of detection.

14 Contact Us

If you have any questions or inquiries about handling your personal data, please contact the Data Protection Officer at: